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Have questions or need assistance? Our team is here to help you take your business to the next level. Reach out, and we’ll get back to you as soon as possible!
FAQ
What is the difference between the "Nexus Portal - Starter" package and the bundle plans?
The Nexus Portal – Starter package provides access to the core tools of our all-in-one software, including CRM, marketing, and client portals. However, it does not include domain registration or hosting.
Bundle plans, on the other hand, combine the Nexus Portal with a domain name and hosting, offering a complete solution for managing your business online.
Can I use my existing domain name with Nexus Portal?
Absolutely. If you already own a domain, you can easily link it to your Nexus Portal. Alternatively, you can purchase a domain through our bundles for a seamless setup.
Can I upgrade or downgrade my plan at any time?
Yes, Nexus Portal allows you to upgrade or downgrade your plan as your business needs evolve. Changes take effect immediately, and any price difference will be prorated.
Is there a free trial available for Nexus Portal?
Yes! We offer a 2-week free trial that lets you experience the full features of the Pinnacle plan. To activate the trial, you’ll need to provide a valid billing address and specify a domain name to link your portal to (e.g., “login.example.com”). The trial is commitment-free, and you can decide whether to continue with a paid plan at the end.
What happens to my data if I choose not to continue after the trial?
If you decide not to continue, your account will be suspended, and data will be retained for up to 30 days. You can reactivate your subscription within this period to recover access to your portal.
What kind of support is included with my plan?
Our team is here to help during regular business hours. For non-critical issues, you can expect a response by the next business day. For mission-critical problems, we prioritize quick resolutions to minimize any disruptions. As a startup, we’re committed to providing personalized and reliable support while we continue to grow and expand our services.