User Privacy Policy

Effective Date: 2025/01/01

1. Introduction

This Privacy Agreement describes how Nexus SureHost collects, uses, and protects user information across our website, Nexus Portal, and hosting services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, billing address, payment details.
  • Account Information: Login credentials, usage logs, service preferences.
  • Technical Data: IP addresses, browser type, device information.
  • Project Data: If using the Nexus Portal, client data related to CRM, project management, and marketing automation.

3. How We Use Your Information

We use collected data for:

  • Providing and managing your hosting or Nexus Portal services.
  • Processing payments and invoicing.
  • Improving our website, customer support, and service experience.
  • Sending marketing emails (you may opt out).
  • Complying with legal obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share data with:

  • Payment Processors (e.g., Stripe, PayPal) to handle transactions.
  • Third-Party Service Providers (e.g., domain registrars like NameSilo).
  • Legal Authorities if required by law.

5. Data Security Measures

We implement industry-standard security protocols, including:

  • SSL encryption for secure data transfers.
  • Firewall & malware monitoring for hosted websites.
  • Access restrictions limiting data exposure to only authorized personnel.

6. User Rights & Control

As a user, you have the right to:

  • Access your data and request corrections.
  • Request data deletion, subject to legal and contractual obligations.
  • Opt out of marketing emails at any time.
  • Restrict data processing if you object to its use.

7. Data Retention

  • Hosting data: Retained while the service is active, deleted upon cancellation.
  • Billing data: Retained for tax & compliance purposes.
  • Support tickets & logs: Retained for 12 months.

8. Cookies & Tracking

We use cookies to enhance user experience, including:

  • Essential cookies for website functionality.
  • Analytics cookies to track performance (Google Analytics).
  • Marketing cookies for retargeting ads.
    Users can disable cookies via browser settings.

9. Compliance with GDPR & CCPA

If you are located in the EU (GDPR) or California (CCPA), you have additional rights:

  • GDPR: You may request a data copy, deletion, or restrict processing.
  • CCPA: California users may request a list of data collected and opt out of data sales.

10. Changes to This Privacy Agreement

We may update this Privacy Policy as needed. The latest version will always be available on our website.

11. Contact Information

For privacy-related concerns, contact:
Email: [email protected]