Privacy Policy

Nexus respects your privacy and is committed to protecting your information.

Privacy Policy

Last Updated: 01/02/2026

This Privacy Policy explains how Nexus Web Services LLC, doing business as Nexus SureHost (“Nexus,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you access or use our websites, services, and platforms.

By using Nexus services, you consent to the data practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

    This Policy does not apply to third-party websites or services not controlled by Nexus.

    2. Information We Collect

    2.1 Information You Provide Directly

    We may collect information you voluntarily provide, including:

    • Name, business name, and contact details

    • Account credentials and authentication data

    • Domain names and technical configuration details

    • Billing and payment-related information

    • Support requests and communications

    2.2 Information Collected Automatically

    When you use our services, we may automatically collect:

    • IP addresses and network metadata

    • Device, browser, and operating system information

    • Log files and diagnostic data

    • Usage statistics related to platform access and performance

    This data is used for security, reliability, and service improvement purposes.

    3. How We Use Information

    Nexus uses collected information to:

    • Provide, operate, and maintain services

    • Configure hosting, DNS, security, and connectivity

    • Authenticate users and secure accounts

    • Process billing and payments

    • Communicate service updates and support responses

    • Monitor performance, detect abuse, and prevent fraud

    • Comply with legal and regulatory obligations

    We do not sell personal information.

    4. Domain and DNS Data

    When you connect a domain to Nexus services, we process domain-related data, including DNS records and configuration details, solely for the purpose of operating and securing your services.

    You retain ownership of your domain and content. Nexus processes DNS data only as required to deliver services.

    5. Cookies and Tracking Technologies

    Nexus may use cookies or similar technologies to:

    • Maintain session integrity

    • Authenticate users

    • Improve platform usability

    You may control cookies through your browser settings. Disabling cookies may affect functionality.

    6. Data Sharing and Disclosure

    We may share information only under the following circumstances:

    6.1 Service Providers

    With trusted third-party providers that assist in delivering services (e.g., infrastructure, security, payment processing). These providers are authorized to use data only as necessary to perform services for Nexus.

    6.2 Legal Obligations

    When required to comply with applicable law, regulation, legal process, or governmental request.

    6.3 Protection of Rights

    To protect the rights, property, security, or integrity of Nexus, our clients, or others.

    7. Third-Party Infrastructure

    Nexus relies on third-party platforms and providers to deliver portions of its services. As a result, data may transit through or be processed by such providers in the ordinary course of service delivery.

    Nexus selects providers with reasonable security and compliance standards but does not control their independent operations.

    8. Data Security

    Nexus implements reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

    However:

    • No system is completely secure

    • Nexus does not guarantee absolute data security

    Clients are responsible for securing their own credentials and systems.

    9. Data Retention

    We retain information only for as long as necessary to:

    • Provide services

    • Fulfill contractual and legal obligations

    • Resolve disputes

    • Enforce agreements

    Data may be deleted after service termination, subject to operational and legal requirements.

    10. Client Responsibilities

    You are responsible for:

    • Ensuring your content complies with applicable privacy and data protection laws

    • Obtaining any necessary consents or permissions from end users

    • Managing privacy obligations related to your hosted websites or applications

    Nexus acts as a service provider and does not control client content or end-user interactions.

    11. International Data Transfers

    Your information may be processed or stored in jurisdictions other than your own, depending on service infrastructure and providers. By using Nexus services, you consent to such transfers where permitted by law.

    12. GDPR and Similar Regulations

    Where applicable, Nexus processes personal data in accordance with relevant data protection laws, including the General Data Protection Regulation (GDPR).

    Depending on the relationship:

    • Nexus may act as a data processor

    • Clients may act as data controllers

    Clients are responsible for determining and meeting their own compliance obligations.

    13. Children’s Privacy

    Nexus services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

    14. Changes to This Privacy Policy

    Nexus may update this Privacy Policy from time to time. Updates will be posted on our website.

    Continued use of services after changes constitutes acceptance of the revised policy.

    15. Contact Information

    If you have questions about this Privacy Policy or our data practices, contact:

    Nexus Web Services LLC

    Doing Business As: Nexus SureHost

    Website: https://nexussurehost.com

    Client Portal: https://portal.nexussurehost.com